The CX Channel Blog

Welcome, passionate CX professionals and enthusiasts! Our blog promises to guide you through the ever-evolving landscape of CX. We encourage feedback, comments, and discussions. Have a unique perspective or story to share? Reach out to us, as collaboration is the backbone of innovation.

The Power of Service - High-End Customer Experience in Electronics Retail - Synergistic CX Magazine June 2025

Discover the June edition of Synergistic CX – The Customer Experience Magazine! This issue spotlights the unique demands and...

Jul 103 min read

Synergistic CX: Episode 11 (part 3/3) - The Power of Service - High-End Customer Experience in Electronics Retail

In the final part of our three-part Synergistic CX Podcast on electronics retail, Andy Firth distills his decades of CX expertise into...

Jun 273 min read

Synergistic CX: Episode 11 (part 2/3) - The Power of Service - High-End Customer Experience in Electronics Retail

In Part 2 of our three-part Synergistic CX podcast on electronics retail, the CX Channel team dives into the heart of customer experience...

Jun 263 min read

Synergistic CX: Episode 11 (part 1/3) - The Power of Service - High-End Customer Experience in Electronics Retail

In the first part of our three-part Synergistic CX podcast, the CX Channel team - Erik Brooks, Emil Tsankov, and Cris Oliveira - kicks...

Jun 252 min read

Stories of Success - The Next Chapter in Bookstore Customer Experience - Synergistic CX Magazine May 2025

Discover the May Edition of Synergistic CX – the Customer Experience Magazine! This issue explores the art and science of creating...

May 283 min read

Synergistic CX: Episode 10 (part 3/3) - Stories of Success: The Next Chapter in Bookstore Customer Experience

Synergistic CX Podcast Episode 10 - Part 3: Stories of Success In the final part of our three-part Synergistic CX Podcast on bookstores,...

May 213 min read

Synergistic CX: Episode 10 (part 2/3) - Stories of Success: The Next Chapter in Bookstore Customer Experience

Synergistic CX Podcast Episode 10 - Part 2: Stories of Success In the second part of our three-part Synergistic CX Podcast on...

May 213 min read

Synergistic CX: Episode 10 (part 1/3) - Stories of Success: The Next Chapter in Bookstore Customer Experience

Synergistic CX Podcast Episode 10 - Part 1: Stories of Success In the first part of the three-part May episode of the Synergistic CX...

May 212 min read

The Customer’s Choice: Driving Innovation in Quick-Service Restaurant Excellence - Synergistic CX Magazine April 2025

Discover the April Edition of Synergistic CX – the Customer Experience Magazine! This issue brings an exclusive focus on customer...

Apr 302 min read