The CX Channel Blog

In Part 3 of the Synergistic CX podcast episode, the focus turns to Jason Bare’s perspective on customer experience leadership and execution. Drawing on decades of hands-on experience at BARE International and a lifelong exposure to CX, Jason shares how insight becomes action in real operating environments. The discussion moves beyond frameworks and metrics to explore what truly sustains improvements in customer experience. Jason begins by reflecting on his lifelong exposure

In Part 2 of the Synergistic CX Podcast, focused on the car wash industry , the CX Channel team and special guest Jason Bare shift the lens from ratings and reviews to the end-to-end customer journey . In an industry where convenience is expected and alternatives are always close by, the journey itself becomes the experience, and every touchpoint plays a role in shaping trust. The episode walks through the full customer journey, from awareness and consideration to conversion,

In Part 1 of the Synergistic CX Podcast dedicated to the car wash industry, the CX Channel team is joined by Jason Bare, President of BARE International, to examine how customer experience is shaped in a highly automated, operationally intensive service environment. Unlike industries driven by emotion or novelty, car washes compete on reliability - where consistency, precision, and flawless execution define customer trust and loyalty. The episode is grounded in a data-drive

As the year comes to a close, the Special Christmas Edition of Synergistic CX  marks a moment of reflection - bringing together a full year of customer experience insights into a single, cross-industry perspective. Titled “A Year in Review – Navigating a Year of Change in Customer Experience” , this edition departs from the traditional single-industry focus. It synthesizes the insights, frameworks, and expert perspectives from the last six issues into a coherent view of custo

This newest episode of the Synergistic CX Podcast was recorded in Tokyo during the MSPA Asia Pacific Conference, where hosts Emil Tsankov and Erik Brooks welcomed back CX expert Jill Spencer for an in-depth conversation on her progress achieved in the past few years and the evolving priorities shaping the future of customer experience. The discussion reinforced a central truth: real progress in CX begins with focus, clear objectives, and the ability to see the bigger picture

Discover the June edition of Synergistic CX – The Customer Experience Magazine! This issue spotlights the unique demands and...

In the final part of our three-part Synergistic CX Podcast on electronics retail, Andy Firth distills his decades of CX expertise into...

In Part 2 of our three-part Synergistic CX podcast on electronics retail, the CX Channel team dives into the heart of customer experience...

In the first part of our three-part Synergistic CX podcast, the CX Channel team - Erik Brooks, Emil Tsankov, and Cris Oliveira - kicks...

Discover the May Edition of Synergistic CX – the Customer Experience Magazine! This issue explores the art and science of creating...

Synergistic CX Podcast Episode 10 - Part 3: Stories of Success In the final part of our three-part Synergistic CX Podcast on bookstores,...

Synergistic CX Podcast Episode 10 - Part 2: Stories of Success In the second part of our three-part Synergistic CX Podcast on...

Synergistic CX Podcast Episode 10 - Part 1: Stories of Success In the first part of the three-part May episode of the Synergistic CX...

Discover the April Edition of Synergistic CX – the Customer Experience Magazine! This issue brings an exclusive focus on customer...

In the final part of our three‑part Synergistic CX Podcast episode on fast‑food customer experience, Daniel Cosgrove of...

In the second part of our three‑part Synergistic CX Podcast on the fast‑food industry, the team turns its focus from reviews and response...

In the April episode of the Synergistic CX Podcast, the team dives into the fast‑food industry’s customer experience (CX) landscape,...

Discover the March Edition of Synergistic CX – the Customer Experience Magazine! This issue brings an exclusive focus on customer...

In the final part of the Synergistic CX Podcast, the March episode, the team explores cutting-edge CX strategies for luxury shoe retail,...

In the second part of the Synergistic CX Podcast, the March episode, the team takes a deep dive into the luxury shoe store customer...

In the March episode of the Synergistic CX Podcast, the team explores the world of luxury shoe retail, uncovering key customer experience...

Discover the January 2025 Edition of Synergistic CX – The Customer Experience Magazine! This month’s theme " The Keys to Excellence:...

In the final part of this Synergistic CX podcast episode, the team explores the future of customer experience (CX) in the car rental...

In the second part of the Synergistic CX podcast, the team takes a comprehensive look at the customer journey map for the car rental...