The CX Channel Blog

Welcome, passionate CX professionals and enthusiasts! Our blog promises to guide you through the ever-evolving landscape of CX. We encourage feedback, comments, and discussions. Have a unique perspective or story to share? Reach out to us, as collaboration is the backbone of innovation.

The Power of Service - High-End Customer Experience in Electronics Retail - Synergistic CX Magazine June 2025

Discover the June edition of Synergistic CX – The Customer Experience Magazine! This issue spotlights the unique demands and...

Jul 103 min read

Synergistic CX: Episode 11 (part 3/3) - The Power of Service - High-End Customer Experience in Electronics Retail

In the final part of our three-part Synergistic CX Podcast on electronics retail, Andy Firth distills his decades of CX expertise into...

Jun 273 min read

Synergistic CX: Episode 11 (part 2/3) - The Power of Service - High-End Customer Experience in Electronics Retail

In Part 2 of our three-part Synergistic CX podcast on electronics retail, the CX Channel team dives into the heart of customer experience...

Jun 263 min read

Synergistic CX: Episode 11 (part 1/3) - The Power of Service - High-End Customer Experience in Electronics Retail

In the first part of our three-part Synergistic CX podcast, the CX Channel team - Erik Brooks, Emil Tsankov, and Cris Oliveira - kicks...

Jun 252 min read

Stories of Success - The Next Chapter in Bookstore Customer Experience - Synergistic CX Magazine May 2025

Discover the May Edition of Synergistic CX – the Customer Experience Magazine! This issue explores the art and science of creating...

May 283 min read

Synergistic CX: Episode 10 (part 3/3) - Stories of Success: The Next Chapter in Bookstore Customer Experience

Synergistic CX Podcast Episode 10 - Part 3: Stories of Success In the final part of our three-part Synergistic CX Podcast on bookstores,...

May 213 min read

Synergistic CX: Episode 10 (part 2/3) - Stories of Success: The Next Chapter in Bookstore Customer Experience

Synergistic CX Podcast Episode 10 - Part 2: Stories of Success In the second part of our three-part Synergistic CX Podcast on...

May 213 min read

Synergistic CX: Episode 10 (part 1/3) - Stories of Success: The Next Chapter in Bookstore Customer Experience

Synergistic CX Podcast Episode 10 - Part 1: Stories of Success In the first part of the three-part May episode of the Synergistic CX...

May 212 min read

The Customer’s Choice: Driving Innovation in Quick-Service Restaurant Excellence - Synergistic CX Magazine April 2025

Discover the April Edition of Synergistic CX – the Customer Experience Magazine! This issue brings an exclusive focus on customer...

Apr 302 min read

Synergistic CX: Episode 9 (part 3/3) - The Customer’s Choice: Driving Innovation in Fast-Food Excellence

In the final part of our three‑part Synergistic CX Podcast episode on fast‑food customer experience, Daniel Cosgrove of...

Apr 294 min read

Synergistic CX: Episode 9 (part 2/3) - The Customer’s Choice: Driving Innovation in Fast-Food Excellence

In the second part of our three‑part Synergistic CX Podcast on the fast‑food industry, the team turns its focus from reviews and response...

Apr 253 min read

Synergistic CX: Episode 9 (part 1/3) - The Customer’s Choice: Driving Innovation in Fast-Food Excellence

In the April episode of the Synergistic CX Podcast, the team dives into the fast‑food industry’s customer experience (CX) landscape,...

Apr 233 min read

The Luxury Experience: Crafting Personalized Journeys for High-End Shoppers - Synergistic CX Magazine March 2025

Discover the March Edition of Synergistic CX – the Customer Experience Magazine! This issue brings an exclusive focus on customer...

Mar 283 min read

Synergistic CX: Episode 8 (part 3/3) - The Luxury Experience: Crafting Personalized Journeys for High-End Shoppers

In the final part of the Synergistic CX Podcast, the March episode, the team explores cutting-edge CX strategies for luxury shoe retail,...

Mar 262 min read

Synergistic CX: Episode 8 (part 2/3) - The Luxury Experience: Crafting Personalized Journeys for High-End Shoppers

In the second part of the Synergistic CX Podcast, the March episode, the team takes a deep dive into the luxury shoe store customer...

Mar 252 min read

Synergistic CX: Episode 8 (part 1/3) - The Luxury Experience: Crafting Personalized Journeys for High-End Shoppers

In the March episode of the Synergistic CX Podcast, the team explores the world of luxury shoe retail, uncovering key customer experience...

Mar 242 min read

The Keys to Excellence: Driving Customer Satisfaction in Car Rental Service - Synergistic CX Magazine January 2025

Discover the January 2025 Edition of Synergistic CX – The Customer Experience Magazine! This month’s theme " The Keys to Excellence:...

Jan 313 min read

Synergistic CX: Episode 7 (part 3/3) - The Keys to Excellence: Driving Customer Satisfaction in Car Rental Service

In the final part of this Synergistic CX podcast episode, the team explores the future of customer experience (CX) in the car rental...

Jan 302 min read

Synergistic CX: Episode 7 (part 2/3) - The Keys to Excellence: Driving Customer Satisfaction in Car Rental Service

In the second part of the Synergistic CX podcast, the team takes a comprehensive look at the customer journey map for the car rental...

Jan 292 min read

Synergistic CX: Episode 7 (part 1/3) - The Keys to Excellence: Driving Customer Satisfaction in Car Rental Service

In the January episode of the Synergistic CX podcast, the team dives into the dynamic world of car rentals, exploring how customer...

Jan 282 min read

The Bouquet of Service - Meeting the Customer’s Expectation Every Single Time - Synergistic CX Magazine December 2024

Discover the December Edition of Synergistic CX – the Customer Experience Magazine! This month’s theme is: The Bouquet of Service:...

Dec 20, 20242 min read

Synergistic CX: Episode 6 (part 3/3) - The Bouquet of Service: Meeting customer's expectations every single time

The final part of the 6th episode of the Synergistic CX podcast dives into the frameworks and strategies that underpin exceptional...

Dec 20, 20242 min read

Synergistic CX: Episode 6 (part 2/3) - The Bouquet of Service: Meeting customer's expectations every single time

In this second part of the Synergistic CX podcast, the team uncovers deeper insights into the customer journey within flower shops,...

Dec 18, 20242 min read

Synergistic CX: Episode 6 (part 1/3) - The Bouquet of Service: Meeting customer's expectations every single time

In the December episode of the Synergistic CX podcast, the team delves into the unique world of flower shops, uncovering what truly...

Dec 17, 20242 min read