The Practical Guide to CX | Synergistic CX

Book

Customer Experience Excellence:
Acquire, Analyze, Act, Achieve

A Practical Guide to CX

This book is intended to be a how-to guide that details a step-by-step process for the design and deployment of a successful and scalable synergistic customer experience program.

Coming Soon ...

The book Customer Experience Excellence: Acquire, Analyze, Act, Achieve (Volume 1) will be available by the end of 2024.

The CX Channel

The A4 Methodology

The A4 methodology for Customer Experience (CX) Excellence is a systematic approach for measuring and improving customer experience. The...

The CX Channel

The Reader’s Journey Map

The "Customer Experience Excellence: Acquire, Analyze, Act, Achieve" book is intended to be a how-to guide that details a step-by-step...