Welcome to the inaugural edition of Synergistic CX – the Customer Experience Magazine. This issue is dedicated to analyzing customer experiences specifically within the micro-industry of pubs, alehouses, and taverns.
Our industry study starts by examining critical metrics, the marketing mix, and the customer journey map, shedding light on the unique intricacies of this sector. Following this, we delve into the impact of digital transformation on traditional pub environments. We then discuss its consequential effects on customer experience in these venues.
Engaging in dialogue with distinguished professionals and practitioners, we aim to bring you cutting-edge insights from the forefront of the Customer Experience industry. This platform seeks to understand the current evolution and potential future trajectory of customer experiences in these establishments.
Designed as a practical resource, this issue aims to equip customer experience professionals with a comprehensive understanding of the sector's dynamics with strategic insights for planning.
Join us as we explore the unique facets of customer experience in these vibrant social settings. Stay tuned for more insightful discussions, expert interviews, and practical takeaways in each issue of the magazine.
Access the PDF version by clicking here.
Great content!
It's great to see Synergistic CX focusing on the unique dynamics of customer experience in pubs and taverns. Awaiting future editions for more expert views and actionable takeaways.